Guest Care

Each Case Manager at The Bridge to Life Center is required to have a Bachelor's Degree in Social Work, Psychology or in a related field, OR a Human Services certification, CADC-11 Certification, and a min of 2 years Case Management experience. One year of mental health, or substance abuse, or veteran’s services experience, plus CPR Certification. Case managers are responsible for providing case management and support services that lead clients into self-sufficiency. Manage and maintain a regular case management schedule for all clients including enforcement of program policies and procedures, including intake, goal setting, referral, and follow-up, aftercare services. Provide onsite client supervision. Guide accurate and secure maintenance of client records. Coordinate and monitor all aspects of service delivery. Participate as a team member in the maintenance and care of facilities and ensure safety of clients. Support spiritual, social, behavioral, educational, and recreational programs at the BTLC. Operate, abiding to California law and ethics. Understanding of mandated reporting laws and experience in suicide assessment, evaluation, and triage.

Each Shelter Attendant is required to have a High School Diploma and a minimum of 6 months experience with social or human services, preference given to those with shelter experience. Currently reside in a stable housing situation. Ability to thrive in a flexible, fast-paced environment, while maintaining a sense of humor and a positive, solution-oriented approach. Must possess a valid driver's license with a good driving record. CPR Certification. Shelter attendants provide direct services to clients in an emergency shelter for homeless adults, both male and female, to ensure their individual needs are met. Observe clients' self-administration of prescribed medication, as per agency procedures. Welcome volunteers & greet shelter guests, and have all sign the attendance log. Work with residents to ensure their compliance with Shelter rules and policies. Assist with opening and closing procedures; help unloading/loading of bins, assignment of bedding, cots, towels, and personal belongings. Read log since prior shift. Complete all log notes during each shift. Maintain daily activity log and documentation while noting all resident confrontations and infractions timely and accurately. Report serious incidents to Shift Supervisor. Conduct regular rounds of the facilities to assure safety of residents; keep common area doors and storage areas locked when not in use. Check common areas (restrooms, showers, kitchen, etc.) frequently during each shift for needed housekeeping. Assist with major clean up as needed. Ensure sanitary conditions are maintained always. Attend required staff meetings and communicate with the Shift Supervisor and Shelter Manager about the activities and needs of the shelter. Work collaboratively with other winter shelter staff to ensure smooth and consistent delivery of services. Maintain a positive, cooperative and team player attitude.